Makassar, Indonesia
Regional airport offering flights to & from Sulawesi island plus a few eateries.
8 features verified at Sultan Hasanuddin International Airport
I've used this airport several times, either for transit to Ambon, Manokwari, or for trips to Makassar. Transiting at midnight doesn't feel quiet since there are many flights at that time. The waiting areas are spacious, plentiful, and clean. Currently, some parts are under renovation. Hopefully, the service will improve in the future.
I recently visited Hasanuddin Airport and was quite disappointed with several aspects of the facility and service quality. While the airport has potential, the management seems to be neglecting many basic standards that affect passenger comfort and safety. Facilities & Maintenance * There were several sudden power outages during my time there, which disrupted both passengers and airport operations. * The musholla (prayer room) was dirty, the air conditioner wasn't working, and the space felt poorly maintained. * The airport has been under renovation since last year, but the progress seems extremely slow -- many areas still look unfinished. * There are multiple leaks in the ceiling during rain, yet no warning signs ("Caution: Wet Floor") were placed to prevent people from slipping. Navigation & Information * There are no clear maps or signs showing where tenants, toilets, or prayer rooms are located. For first-time visitors, it's very confusing to find basic facilities. Staff & Service Quality * Many staff members were not friendly and often used local dialects, which made it difficult for visitors from outside the region to communicate. * I also encountered a toilet attendant who was coughing heavily without wearing a mask. She was also complaining loudly about the broken sink and lack of water. This is highly unprofessional and unhygienic for an international airport. Passenger Handling * When a passenger had a tight boarding schedule, the staff didn't provide any assistance or prioritization. Instead, they only said, "Just try to go to the gate if it's not closed yet." This shows a lack of empathy and poor service attitude toward passengers in urgent situations.
Big and spacious airport, maybe too big for its passengers so it looks quiet. Good design, clean, and clear information board. Still work in progress, as all of airport in Indonesia.
The new wing of UPG Sultan Hasanuddin International Airport is so much more spacious and squeaky clean. Beautiful shiny floor and super high ceilings. It is a vast improvement from the old terminal building. The international arrival hall has not changed much from my last visit in April 2025. The only difference is the very long temporary corridor that twists and turns before reaching the exit door. This is where travellers meet their family, friends, or get their transport to their final destinations. The Departure Hall is where the big changes have taken place. Two thumbs up! I am happy to see many local and international retail outlets have opened. Travellers like choices when they are in airports. The check-in counters are now more organised and spacious. The upgrades have pulled this airport into the modern world. The immigration counters are a long walk from the departure hall. So, please give yourself at least 30 minutes leeway if you don't want to run to the gates. Again, there are many retail and F&B outlets before you pass the Customs and Immigration officers. Once you pass immigration, there is a vast space for people to loiter before the gates open to board planes. Hopefully, when I visit Makassar again, the new arrival hall will be ready.
Sultan Hasanuddin International Airport (IATA: UPG) is the main air gateway to eastern Indonesia, serving the city of Makassar on the island of Sulawesi. Named after the 17th-century Sultan Hasanuddin of the Gowa Kingdom, a national hero who resisted Dutch colonization, the airport plays a vital role in connecting the vibrant region of South Sulawesi with domestic and international destinations. It operates as a hub for several Indonesian airlines and handles a steady flow of passengers traveling for business, tourism, and trade. The airport is managed by PT Angkasa Pura I, a state-owned airport operator, and has undergone modernisation in recent years to accommodate growing traffic.
The airport is situated in Maros Regency, approximately 20 kilometers northeast of Makassar's city center. Maros is known for its striking karst landscape, including the famous Rammang-Rammang village and prehistoric cave art. Access from Makassar is straightforward via the Sultan Hasanuddin Airport Highway, a toll road that connects directly to the Trans-Sulawesi Highway. Travelers can choose from taxis, ride-hailing apps such as Gojek or Grab, or airport shuttle buses that run regular services. Local minibuses (pete-pete) also ply the route, though they are less convenient for those with heavy luggage. Driving from central Makassar typically takes 30 to 60 minutes depending on traffic conditions. On-site paid parking is available for private vehicles, with designated spaces for wheelchair users.
Sultan Hasanuddin International Airport provides a range of facilities designed for passenger comfort and accessibility. Confirmed amenities include wheelchair-accessible parking, entrance, and toilets, ensuring ease of movement for travelers with reduced mobility. Baggage storage is available for those wishing to explore the area without carrying luggage. The terminal has clean toilets equipped with changing tables, a practical feature for families with infants. The airport is not open 24 hours, so passengers should verify operating hours for their specific flights. Additional services such as shops, restaurants, and lounges are typical for an airport of this size, though passengers are advised to confirm current offerings. The terminal layout is straightforward, with separate zones for domestic and international departures.
South Sulawesi is a culturally rich and geographically diverse province. Makassar, the provincial capital, is a bustling port city known for its historic Fort Rotterdam and bustling harbor. The region is a gateway to the highlands of Tana Toraja, famous for its dramatic cliff graves, traditional tongkonan houses, and elaborate funeral ceremonies. For nature enthusiasts, the nearby Bantimurung-Bulusaraung National Park offers waterfalls, butterfly sanctuaries, and karst formations. Divers and snorkelers head to the Taka Bonerate and Wakatobi island groups, which boast some of the world’s finest coral reefs. Culinary travelers can savour local specialties like Coto Makassar (beef soup), Pallubasa (spicy coconut beef), and Pisang Epe (grilled banana pressed with palm sugar). The airport serves as the primary entry point for those exploring Sulawesi’s many attractions.
The airport is not open 24 hours; specific operating times vary by flight schedule. The official website is https://hasanuddin-airport.id/ for current flight information, services, and contact details. No phone number is listed, but passengers can reach the airport via social media or through airline representatives. Peak hours are not officially published, but typical busy periods align with early morning and late afternoon domestic flights. The airport operates on Central Indonesia Time (WITA, UTC+8). Currency exchange and ATMs are available within the terminal. As an international airport, customs and immigration facilities are provided. Travelers are reminded to arrive at least two hours before domestic flights and three hours before international departures. The airport code UPG is used for booking and tracking.
6 carriers list direct routes from this airport.
18 direct destinations across 2 countries.
Most-served direct routes
Sultan Hasanuddin International Airport
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